FAQ
Questions, answered
Shipping, returns, ingredients, and more.
How long does shipping take?
Orders usually ship within 1–2 business days. Delivery in Albania is typically 1–3 days; international shipping times vary by destination.
What is your return policy?
Unopened products can be returned within 14 days of delivery. Contact us at info@alfacosmetics.com to start a return.
Are your formulas clean / safe?
We focus on thoughtfully selected ingredients and clear labeling. Always patch-test new products and check the ingredient list if you have known allergies.
Do you offer free shipping?
Yes — free shipping on orders over €50.
How do I choose products for my skin?
Use our shop filters for skin type, or start with Cleanse → Treat → Moisturize. Not sure? Message us — we are happy to guide your ritual.
Which payment methods do you accept?
We accept major cards and the payment methods enabled at checkout (configured in WooCommerce).